Posted: Thursday, August 31, 2017 9:36 PM
Job Description The Regional Service Manager is responsible for managing the service operations of an apartment property on a temporary basis. An associate in this position will be assigned by the RVP or SVP to fill in at different properties, typically for short and medium assignments but long term assignments are possible. These assignments may be to work in the absence of the regularly assigned Service Manager, to assist at a troubled property, or work with an active Service Manager for miscellaneous reasons. When working with a property with a current Service Manager, the Regional Service Manager of that region may assist in any task needed on that property. The Regional Service Manager will help in developing the maintenance staff at assigned properties and to assist in hiring and training of maintenance personnel. Required skills: Ability to communicate with residents, vendors, and co-workers in a friendly and businesslike manner Thorough knowledge of apartment maintenance practices and procedures. Ability to use basic computer software. Ability to organize multiple tasks at different locations. Ability to travel to multiples sites on short notice. Ability to work in disagreeable conditions, both outside and inside, for extended periods of time and to lift weights of over 50 lbs. regularly Skill in using common and specialized tools to efficiently make repairs and perform maintenance duties Ability to guide and direct the work of others Good organizational skills Essential Duties/Responsibilities: Assists assigned Property Managers and Service Managers in completing all tasks necessary to meet performance benchmarks, including but not limited to; supervising staff, ordering parts, scheduling vendor service, completing work orders, preventive maintenance, painting, cleaning carpets, etc. Assists assigned Property Managers and Service Managers in staff development, including interviews, coaching, and teaching to insure that proper procedure is followed. Leads, develops, and trains staff to meet established goals. Works as Service Manager at an assigned property in the absence of a regularly assigned Service Manager. Mentors new Service Managers through “hands-on” training. Instructs Service Managers on MAA policies, procedures, and guidelines. Supports the properties in day to day operational issues to insure that the properties’ needs are met and that MAA’s standards are upheld. Assists properties with solutions to short staffed situations to insure that property operations are maintained to MAA standards. Walks rent ready units to insure that the maintenance team is upholding MAA requirements and reviews outstanding work orders and assists when needed. Assists with resident complaints and resolutions. Reports occurrences to RSD’s, RVP’s and SVP’s . Reports adverse problems such as employee problems, financial liability, and asset conditions that may place property operations in jeopardy to Senior Management. Assists properties in finding solutions to maintenance problems. Resolves problems and/or brings them to the attention of RSD’s, RVP’s and SVP’s . Perform other duties as assigned SPECIAL CONDITION: The Regional Service Manager will be required to work at different MAA locations on short notice, including locations in different cities. Some overnight travel will be required. This position will be based in the Tampa, Florida market with MAA. High school diploma or equivalent and three years leading a maintenance operation at an apartment community OR equivalent experience. HVAC and pool certified. CAMT required - candidate has 6 months after hire to obtain (company paid). Must possess valid driver’s license. Apply Here: https://maa.wd1.myworkdayjobs.com/MAA/job/The -Links-at-Carrollwood Tampa Florida/Regional-Service-Manager_R0001194 Company Description With over 25 years in the real estate industry, we manage multifamily homes throughout the Sunbelt region of the United States. Due to our continued growth, we are seeking motivated people to join our family! MAA offers a comprehensive benefits package designed to contribute greatly to your annual compensation and to your personal well-being. It begins with our culture. The cornerstone of MAA is the belief that our greatest asset are our Associates.
• Location: Tampa
• Post ID: 40655247 tampa