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Posted: Thursday, March 9, 2017 8:26 AM

Job Description:/h3:
ABOUT OUR COMPANY

24:7 Intouch is one of the most innovative and fastest growing BPO companies in the world. With over 16 years of experience and 12 facilities around the globe, were obsessed with providing remarkable contact center solutions to the worlds most innovative brands.

ABOUT THE JOB

24:7 Intouch, one of the worlds leading outsourcing companies, is seeking a Senior Operations Manager to drive performance and operational excellence for one of our Fortune 500 clients.

By fostering a bold and competitive culture, 24:7 Intouch sets the bar for excellence, both internally and within the BPO industry.

We are seeking a leader who has the vision, experience, and passion to contribute to our culture and deliver extraordinary results for our clients.

The Senior Operations Manager directs and manages all operational activities in his/her assigned area, and contributes to the sites overall strategic direction. The role provides leadership at site to Team Managers, Team Leaders and Customer Service Representatives, ensuring production objectives and performance standards are met. The Senior Operations Manager reports to all major departments at Head Office, so experience with HR, IT, and a financial background is an asset.

JOB REQUIREMENTS:

:A minimum of 5 years of experience in the contact center industry
:At least 3 years of experience in contact center leadership, including cross:functional teams/groups
:Post:secondary diploma or degree with a major in Business
:Experience in client relationship management and front:line supervisor development
:Excellent communication skills; listening, verbal and written
:Excellent organizational and time management skills
:Experience with maintaining and developing operational statistics, financial management information, and results reportingCompany Description:/h3:
For information on our organization visit: 24:7intouch/careers

Source: https://www.tiptopjob.com/jobs/64325766_job.asp?source=backpage


• Location: clearwater, Tampa

• Post ID: 30511523 tampa
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