Posted: Monday, September 4, 2017 2:03 AM
Role: An employee in this position operates the computer based telephone system, greets visitors, monitors lobbyand building security, processes mail, distributes deliveries and faxes. Qualifications:High school degree preferred.One (1) year receptionist/switchboard and/or customer service experience.Excellent oral communications skills.Dependable and able to work flexible schedule as puter literate, specifically in Word/Excel.Ability to remain calm and trouble shoot patient/family crises. Works under moderate supervision, exercising a moderate degree of discretion and judgement. Competencies:Satisfactorily complete competency requirements for this position. Responsibilities of all employees:Represent the Company professionally at all times through care delivered and/or services provided to all ply with all State, federal and local government regulations, maintaining a strong position against fraud and ply with Company policies, procedures and standard practices.Observe the Companys health, safety and security practices.Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.Use resources in a fiscally responsible manner.Promote the Company through participation in community and professional organizations.Participate proactively in improving performance at the organizational, departmental and individual levels.Improve own professional knowledge and skill level.Advance electronic media skills.Support Company research and educational activities.Share expertise with co:workers both formally and informally.Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities:Communications: Switchboard/front deskOpen /close switchboard, disconnect /connect call forwarding for answering service.Retrieve and distribute answering service calls and maintain logs.Answer and process all calls and messages efficiently and in a courteous manner.Greet and direct visitors efficiently and in a courteous manner. Maintain Mobile Radio communications with Maintenance and Medical Supply Staff.Assist as needed with beepers, phone and voicemail issues.*P.M shift: Maintain phone statistics, prepare employee and visitor logs for next day.*Special projects as assigned.* FacilitiesA.M. shift: Open lobby, collect and distribute newspapers, straighten and update materials on tables.*Process A.M. and P.M. incoming and outgoing U.S. Mail.*Sort and distribute incoming and outgoing mail for off:site locations.*Sort and distribute faxes at main fax machines in mail room and outside medical records, A.M. and P.M.Maintain mailroom labeling, postage machine and fax supplies.*Monitor postage meter readings and submit request for postage to Communications Systems Supervisor.*Maintain mailroom labeling and fax supplies and monitor postage meter.*Monitor visitors in the lobby, including maintenance of visitor/volunteer/employee badges and logs.Control vendor and delivery personnel in the lobby; notify appropriate staff.Cash Receipt Log process: total all checks, cash, M.Os, reconcile and distribute to A/P and Development. OtherCross:train with other shifts to cover all responsibilities.*Other duties as requested by supervisor.
• Location: Tampa, temple terrace
• Post ID: 40732562 tampa