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Posted: Wednesday, September 6, 2017 12:23 PM

Job Description:/h3:
Service Desk Specialist
(a) Responds to and diagnoses problems through discussion with users.
(b) Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow:up steps.
(c) Supervises operation of help desk and serves as focal point for customer concerns.
(d) Provides support to end users on a variety of issues.
(e) Identifies, researches, and resolves technical problems.
(f) Responds to telephone calls, email and personnel requests for technical support.
(g) Documents, tracks, and monitors the problem to ensure a timely resolution.
(h) Provides second:tier support to end users for either PC, server, or mainframe applications or hardware.
(i) Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
(j) Simulates or recreates user problems to resolve operating difficulties.
(k) Recommends systems modifications to reduce user problems.

Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision.

Description from hiring manager:

:Tier 1 Call Center Support
:Professional person dealing with all ranks on a daily basis
:Familiar with Remedy to enter tickets and track tickets
:Familiar with Active Directory for access requests
:Security + a requirement
:Secret Clearance a must, TS/SCI preferred
:Day shift with start times varying from 6am to 8am, must be willing to work 20 shift work, will have plenty of notice of shift work for planning purposes. The desk is 24/7
:Some Coalition Force Support
:10 person teamCompany Description:/h3:
Crystal Clear Technologies, a Woman Owned Small Business, was founded in 2002 with the primary goal of serving those who serve. The company is built to support the mission critical requirements of our Department of Defense customers. CCT has been recognized as one of the fastest growing private businesses in America. CCT offers full service IT solutions to its customers through three lines of business which include Product Sourcing, Integrated Solutions, and Enterprise Services.


• Location: Tampa

• Post ID: 40778752 tampa is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017