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Posted: Tuesday, September 5, 2017 2:51 PM

Position Description:If you share our all-in approach to people and service, excellence, you're going to be amazed at the things we're doing here at OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. As a member of one of our customer service teams, you'll be empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.SM In this combined Outbound Customer Service Representative role, you will be part of the team reaching out to current worker's compensation members that would be eligible for our specialized mail order pharmacy program. You'll help them make informed decisions about their prescription delivery services by answering questions on the program details, benefits, and cost. As you develop a trusted advisor relationship with the potential member, you'll be empowered to use your consultative and sales skills to close the new member enrollment.This position is full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any 8 hour shift between the hours of 9:00am-8:00pm. Our office is located at 175 Kelsey Lane, Tampa, FL 33619. Primary Responsibilities:Review current retail pharmacy claimant files to identify home delivery candidates for the mail order pharmacy programComplete outbound phone calls to potential customers to explain the prescription home delivery serviceRespond to inbound inquiries as a follow up to outbound phone calls, continuing to answer questions in support of the sale of the mail order pharmacy programClose the sale while using consultative sales skills to promote program features and benefits, cost, and next step processesComplete enrollment order entry process by documenting all required information in the appropriate software and preparing the necessary follow-up internal & external communicationDeliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the provider, while providing the best customer service experience possibleMeet the performance goals established for the position in the areas of: sales, efficiency, quality, customer satisfaction, and attendanceRequirements:High School Diploma or GED 1+ year experience in an office setting, call center setting or phone support roleProficiency using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programsAbility to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as neededAll new hires will be required to successfully complete the UnitedHealthcare Operations Customer Service Advocate training classes and demonstrate proficiency of the materialMust be able to pass Federal fingerprint clearanceAssets:Bilingual in English / SpanishPrevious Pharmacy experiencePrevious Work Comp experience Previous collections, sales, or enrollment experienceThere are several steps in our hiring process - it's a thorough process because we want to ensure the best job and culture fit for you and for us. In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (ie profile, history, certifications and application/job questions). Once you submit your resume, you'll receive an email with next steps. This may include a link for an on-line pre-screening test(s) (or what we call an assessment) that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail. isan empowering place for people with the flexibility to help create change.Innovation is part of the job description. And passion for improving the livesof our customers is a motivating factor in everything we do. If you're ready to talk about groundbreakinginteractions, let's talk about what happens when a firm that touches millionsof lives decides to gather results from millions of prescriptions every monthand analyze their impact. Let's talk about smart, motivated teams. Let's talkabout more effective and affordable healthcare solutions. This is caring. Thisis great chemistry. This is the way to make a difference. We're doing all this,and more, through a greater dedication to our shared values of integrity,compassion, relationships, innovation and performance. Join us and start doing your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UnitedHealth Group, OptumRX, training class, customer service representative, telesales, CSR, Pharmacy, PBM, Pharmacy Benefit Management, inbound calls, Call Center, Work Comp, collections


• Location: Tampa

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