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Posted: Friday, March 10, 2017 9:12 PM

Job Description:/h3:
The Customer Service Rep is the first point of contact for a customer who has purchased a Bankers Warranty Group (BWG) service contract. This role provides a variety of customer service functions through inbound calls, outbound calls, chat, email and fax.
Essential Functions
:Receive emails and inbound calls from customers pertaining to service events or service contract/MFG warranty related items.
:Verify contract information and initiate claims based on client specific terms and conditions while following internal procedures.
:Perform basic troubleshooting on electronic and mechanical products including but not limited to: Appliances, Power Tools, Massage Chairs, Cell Phones, and Consumer Electronics etc.
:Assist customers with other service contract or MFG warranty related issues including but not limited to: contract/product registration, cancellation and billing issues etc.
:Accurately document and update records in required systems.
:Maintain diplomacy and tact when communicating with customers, service centers, and clients. Escalate customer issues to management when necessary.
:Maintain call handling performance metrics for Average Speed of Answer, Service Level, Talk Time and Quality Monitoring review.
:Perform other related duties as required.

Required Education and Experience
:High School Diploma or General Educational Development (GED) certificate.
:Previous customer service and/or 1 year of call center experience
:Ability to maintain the highest level of confidentiality.
:Proficient personal computer skills, including Microsoft Office.
:Excellent interpersonal, written, and oral communication skills.
:Ability to work in a team fostered environment.
:Ability to work in a multi:tasked environment.
:Ability to prioritize and organize work.
:Ability to adapt to a flexible schedule.

Preferred Education and Experience

Some college and 2 years of customer service within a high volume call center environment is preferred.
Company Description:/h3:
Our Superior Benefits Include:
United Healthcare Health Insurance available 1st of the month after 30 days of employment for full time employees, MetLife Dental, EyeMed Vision, 401K, Short and Long Term Disability, Paid Time Off, Paid Volunteer Days, Flexible Spending Accounts, Fitness Reimbursement, Employee Assistance Program 24/7 days a week, Travel Assistance, Tuition Reimbursement, Wellness Reward Program, Employee Referral Program and much more

Source: https://www.tiptopjob.com/jobs/64460156_job.asp?source=backpage


• Location: saint petersburg, Tampa

• Post ID: 30605463 tampa
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