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Posted: Wednesday, January 17, 2018 10:46 AM


Program Manager:978
Operations:USAOldsmar, Florida
The Program Manager within Tech Strategy is responsible for the following:
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Communication and escalation of Severity 1 incidents to stakeholders, including:
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Clear "layman's terms" explanation of an issue and its impacts to delivery and/or quality;
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Updates to stakeholders as appropriate until an issue is fully resolved;
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Contribution, review and sign:off of Product Notifications to ensure accurate and clear communication to clients.
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Management of client inquiries, including:
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Review, troubleshoot and respond to Severity 3 and Severity 4 tickets to ensure timely and client appropriate responses;
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Partner with Tech Delivery to bring tickets to closure that require technical support/expertise;
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Escalate tickets to a Sev1/Sev2 as necessary;
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Identify themes and actions that can be taken to improve products and thus reduce inquiries/risk of quality escapes.
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Tracking of metrics and root cause, including:
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Complete listing of Sev1 and Sev2 incidents;
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Indication of who found the issue (Client or Internal);
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Indication if the issue was a quality escape;
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Products/services impacted;
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Layman's term explanation of what happened, why it happened, what the impact was, root cause and final resolution;
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Tracking of Product Notifications to clients associated with issues;
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Needs to be in a form that we can freely share with stakeholders (clean, simple, easy to understand).
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User acceptance testing of new releases:
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Assist program teams in user acceptance testing of new releases.
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Includes both functional and data analysis.
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Ensure that go:to:market materials and trainings are complete and comprehensive.
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Assist in Basics preparation and presentation, including:
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Align with Tech Delivery on content and messaging of Basics meeting content;
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Ensure that the content of Basics has a clear, concise message including layman's explanations of key issues and themes
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Manage Wellness Programs, including:
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Lead cross:functional discussions to identify failure modes and action plans;
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Program management of wellness initiatives;
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Report:out on wellness progress and results
Requirements

:Bachelors Degree and/or 3+ years related experience
:Previous experience in Program Management and Agile methodologies
:Some basic programming knowledge helpful. (This is NOT a programming position.)
:Detail oriented with strong analytical and problem solving skills
:Superior organizational, presentation, written and oral communication skills
:Ability to facilitate teams and provide coaching and mentoring
:Ability to prioritize workload : self starter
:Ability to interact well within a team and foster strong working relationships built on trust
We believe a company is only as good as its people. Our goal is to create a diverse workplace where each team member is valued and respected. We offer a comprehensive employment package, including competitive compensation, excellent health care options, and 401K matching.
About Nielsen:
Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen's Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content - video, audio, and text - is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry's only global view of retail performance measurement.
By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world:class measurement as well as analytics that help improve performance. Nielsen, an S and P 500 company, has operations in over 100 countries that cover more than 90 percent of the world's population. For more information, visit nielsen
Nielsen is committed to hiring and r

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• Location: oldsmar, Tampa

• Post ID: 45650882 tampa
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