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Posted: Tuesday, January 16, 2018 4:57 AM


Business Engagement Lead:615
Operations:USAOldsmar, Florida
Founded in 1923, Nielsen is the global authority on the consumer. We help over 20,000 clients, from Coca:Cola to Walmart to Apple to Disney, in over 100 countries understand consumers and grow their businesses, every day. Nielsen's business is organized into two areas: What Consumers Watch, serving media, telecom and tech industries; and What Consumers Buy, serving consumer goods, retail, financial services and automotive industries. Nielsen went public in 2011 and joined the S and P 500 in 2013.

The Business Engagement role provides a great opportunity to learn about Watch business areas and make a difference in how we work together

The purpose of the Business Engagement role is to support NA Watch Operations through management of Operations Change Control and Client Inquiry processes. This role works in close conjunction with Watch Operations Delivery teams, Technology, Infrastructure, Engineering, Measurement Science, Communications, Client Solutions, Product Leadership, Nielsen Solutions Center and other stakeholders to deliver:

Integrated, consistent business Change Control and/or Client Inquiry solutions:
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Opportunities to develop and implement more robust Change Control and/or Client Inquiry processes;
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Plans for modifications to critical business processes and procedures;
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Significant levels of change and alignment across all teams, including adherence to Nielsen values;
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Consistent adoption of Change Control and/or Client Inquiry processes across NA Watch teams and by key stakeholders;
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Identification of root cause(s) of Change Control related Quality Escapes and a plan to implement and prevent reoccurrence;
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Creation and maintenance of Change Control and/or Client Inquiry related documentation
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Coordination of the Client Inquiry process through the Salesforce product to ensure timely, accurate answers are provided to our clients about their business issues and/or concerns within established timeframes;
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Triage, escalation and oversight of Client Inquiry submissions;
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Key Performance Indicator Change Control and/or Client Inquiry data supporting business results of team activities;
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Leadership of client:driven and/or internally:focused cross:functional projects such as new client introductions, Olympics, Model Year updates and/or integration of new products or services into the Change Control and/or Client Inquiry processes
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Coordination of input to client communications

Responsibilities include:
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Evaluate existing Operations Change Control processes for effectiveness, maintain process efficiency, and implement process changes as necessary
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Coordinate Change Request information to ensure Watch teams understand timing and deliverables, track CRs throughout the process, follow up on issues related to CR implementations and update documentation/processes as needed
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Ensure the integration of new business activities into NA Watch Operations operational models, processes, practices, technology and tools through effective change management strategies to achieve business objectives;
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Develop and execute on comprehensive change management plans, analyses, tools, and tactics to ensure maximum adoption and compliance across teams, operating models, processes, practices, technology and tools
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Influence business leaders in delivering effective sponsorship of all changes necessary for successful integration and/or roll out of new Operations Change Control programs and processes
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Ensure business leadership accepts ownership of new Operations Change Control models and Salesforce deployments processes and practices
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Advise leadership team on methods to mitigate operational risk during implementation of changes
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Consistently manage stakeholder expectations and/or resistance
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Anticipate, prevent and resolve issues using problem:solving and analytical skills
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Envision, plan and execute hig

Source: https://www.tiptopjob.com/jobs/76617240_job.asp?source=backpage


• Location: oldsmar, Tampa

• Post ID: 45601717 tampa
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