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Posted: Saturday, March 3, 2018 1:25 PM

Job Description
Under the direction of the Sales Director and/or CEO, the Administrative Assistant is responsible for answering and directing customer calls, daily entry of customer orders, telephone and email contact with customers to ensure accurate documentation on file and maintaining customer records in customer relationship management system (Salesforce).

PRIMARY RESPONSIBILITIES include the following. Other duties may be assigned.
1. Answer and direct calls to appropriate team members.
2. Receive and check customer orders for completeness and accuracy. Contact customers for missing information.
3. Assist Marketing Manager with email and direct mail promotional programs.
4. Enter customer orders into Quickbooks (Enterprise edition), and customer information into company CRM database (Salesforce). Update and maintain customer administration files in both electronic system and physical files.
5. Assist with special projects as necessary.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
1. Attitude and aptitude for the job
a. The person will be highly competent and resourceful, able to develop ideas and initiatives, and to work proficiently in Quickbooks and excel spreadsheets.
:Strong organizational skills and capacity to handle multiple assignments and meet deadlines with attention to detail and quality
:Ability to work independently and take initiative; must be a quick learner, able to multi:task and easily adapt to changing circumstances
:Ability to effectively work on a team in a complex, fast:paced environment
:Exceptional interpersonal skills including ability to interact professionally with culturally diverse staff, partners, and clients
:Demonstrated maturity and judgment
2. Advanced written and verbal skills are essential, as is copyediting and proofreading.
3. Computer skills in word processing, database and spreadsheet programs; proficiency in Quickbooks Enterprise and Microsoft Office applications
4. Must be able to lift a 30 lb box (one case of our publications) to shoulder height.
EDUCATION AND/OR EXPERIENCE: Associate degree (A.A.) or equivalent from a two year college or technical school with
accounting/bookkeeping courses; or three years related experience and/or training; or equivalent combination of education and related experience.
You may email your resume to Description
Founded in 1994, Waterford Press has built its product line based on a simple formula: Our natural surroundings are relevant and important, and enjoyment of them is enhanced by a greater understanding of what we see.
Waterford Press is proud to include scientists, artists, writers, and educators on our diverse team of professionals. Based in Tampa, Florida, we produce 100 of our products within the USA as part of our dedication to supporting those who use our guides.


• Location: dunedin, Tampa

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