Posted: Friday, September 1, 2017 11:02 PM
Job Location: United States : Florida : Tampa
Role Value Proposition:
At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology and Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provides exemplary customer service by processing a case load of 90 : 100 group disability claims in a timely and accurate manner.
:Provide timely and accurate communication, information gathering, and rendering decisions on Long:term Disability (LTD) claims according to provisions of LTD certificates.
:Communicate with a variety of constituents (claimants, doctors, nurses, employers, and attorneys) to gather information relevant to rendering decisions based on the provisions of the policy.
:Claim Specialist Trainees will be routinely evaluated for increases in their authority levels as they become more experienced in their decision making and demonstrate consistency in meeting metrics.
:Learn to use appropriate systems, tools and resources to research and document claims.
:Learn to develop an action plan and identify the Likely Claim Progression including identifying the return to work potential.
:Complete regular updates on financial offsets such as SSDI.
:Perform other duties as required
Essential Business Experience and Technical Skills:
:High School Diploma
:2:4 years of experience in claims or customer service preferred.
:Working knowledge of FMLA/Disability/Leave procedures preferred.
:Familiarity with STD regulatory requirements preferred.
:Strong customer satisfaction focus.
Global Technology and Operations
Number of Openings
At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLifes policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug:free workplace.
For immediate consideration, click the Apply Now button. You will be directed to complete an on:line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.
• Location: Tampa
• Post ID: 40658057 tampa