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Posted: Sunday, March 5, 2017 10:45 AM

Job Description:/h3:
The Claims Representative : Home is responsible for processing claim inquiry related to our Home Warranty products.

Essential Functions
:Answer incoming claim calls; provide clear instructions to builders and/or homeowners on the process to submitting written claims.
:Respond to claim calls from homeowners, builder members, inspectors, and subcontractors to advise claim status or request information as applicable to claim.
:Open, review, log and scan incoming written claims via the On:Line claim system, email, fax or US mail and assign to the appropriate claims staff member for handling.
:Evaluate written complaints from homeowners and/or builders to determine qualification or exclusion from coverage under the applicable home warranty product.
:Prepare and send inquiries to builders for claims potentially covered by
workmanship/systems coverages.
For denied claims, prepare and send to homeowners claim denial letter as directed by senior claims staff.
Data enter and image to Filemaker system to maintain complete complaint records and documents for all actions taken.
Assign work orders to inspectors and repair vendors and provide to them the applicable warranty provisions as needed to ensure warranty compliance.
Set appropriate follow ups in claim system to ensure timely handling and completion of inspections and repairs when applicable.
Process invoices and submit payment requests within documented guidelines ensuring that the system is accurately documented.
Lead customers through the applicable warranty dispute process and provide support to Warranty Technical Specialist.
Perform other duties as assigned.


5 travel (I.e. business meetings offsite)

Required Education and Experience
2+ years claims handling experience
Excellent written and verbal communication skills
Exceptional Customer service skills
Detail oriented, analytical skills, able to understand and interpret complex concepts
Microsoft Outlook, Excel and Word

Preferred Education and Experience
Filemaker system
Construction and/or warranty experience is a plus.
Company Description:/h3:
With a diverse array of offerings, Bonded Builders leads the building industry in providing a variety of customized plans and warranties that exceeds the needs of all our builders. From a dedicated nationwide sales and service team to our efficient claims servicing model, Bonded Builders offers a peace of mind for both builders and homeowners alike.


• Location: Tampa

• Post ID: 29707332 tampa is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017