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Posted: Thursday, March 9, 2017 7:18 PM

Job Location: United States : Florida : Tampa

Role Value Proposition:
This Associate Financial Analyst role gives the opportunity for networking across the financial management group of MetLife supporting the GFS Service Desk via Hotline and GFS Mailbox to support security and end user functionality.

Key Responsibilities:
:Troubleshooting of Finance application problems related to access, system, or user issues.
:Provide timely response to customers, meeting all defined service level agreements and ensuring resolution to all reported issues.
:Escalate unresolved issues to GFS Level 2 or IT Production Support Teams.
:Manage ticket queue on a daily basis and alerting Team Lead or Manager when tickets are about to breach SLA.
:Support on:going or new project setup work as needed.
:Training : will be responsible to train into all functions supported by GFS Service Desk on a scheduled basis to become a fully functional member of the unit.
* Flexibility in work hours is a must. This position will require some weekend support hours on a scheduled basis, as well as some later support hours on a scheduled basis. All associates will know what their schedule is at least a month in advance.

Essential Business Experience and Technical Skills:

:Bachelors Degree in Finance, Accounting or MIS highly desired
:Knowledge of MetLifes Financial Systems (PeopleSoft, Hyperion Suite, Essbase) is preferred
:Strong communication (both written and verbal) skills
:Strong organizational and time management skills
:Adaptable to various work situations; ability to work well with others across all levels of management
:MS Word, Excel, Visio, PowerPoint, Access

Business Category
Global Finance Support Tampa

Number of Openings

At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLifes policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug:free workplace.
For immediate consideration, click the Apply Now button. You will be directed to complete an on:line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.
Requisition :45804


• Location: Tampa

• Post ID: 30542568 tampa is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017